returnsReturn and Replacement Policy
We hope you are satisfied with every Mi Voga Organics purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, you may seek a return or a replacement. See below for details.
Returns at a Retail Store
If you purchased the product from a retail store, please contact the store directly for their return policy. We recommend returning the product to the store if possible in order to avoid return shipping fees. However, if the store cannot accept your return, you may return the product directly to Mivoga.com via the return process below.
Returns to Mivoga.com
If you purchased the product from Mivoga.com or from a retail store:
- You may return it by mail for a full refund within 30 days of the date of purchase if you include your original receipt. If you purchased a product as part of a gift or kit, the entire gift or kit must be returned within 30 days of the date of purchase to receive a refund.
- After 30 days, or without a receipt, you may return the product by mail for an exchange of equal value.
We do not give refunds, credits, or exchanges for Mivoga.com Featured Specials, Outlet items, discontinued items, or items purchased through unauthorized resellers or online auctions. Prepackaged gifts and kits are assembled individually and may vary slightly. Mi Voga Organics reserves the right to substitute a product of equal value and nature if the original product becomes unavailable. Mi Voga Organics reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.
All Returns should be addressed to:
Mi Voga Organics, Inc.
Attn: Consumer Care Returns
22921 Estoril Dr. Unit 1
Diamond Bar, CA 91765
For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. We're sorry, return shipping fees are not reimbursable.
Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 30 days) or replacement, the reason for the return, a description of the item you are returning, and its price.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via USPS Priority Mail. Processing and transit time for exchange packages is usually 3-5 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States.
Damaged Items or Our Error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at our Consumer Care hotline 1-888-612-1650 send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our Consumer Care hotline and email is available Monday - Friday 10 AM - 4:30 PM PST.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If you're returning the product because we made an error, please call our Consumer Care hotline at 1-888-612-1650 option 4 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our Consumer Care hotline and email is available Monday - Friday 10 AM - 4:30 PM PST. We'll promptly schedule a FedEx pickup and cover the cost of return shipping.